Privacy Policy

Welcome to KarbonKind (“we,” “our,” “us”).

At KarbonKind, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://karbonkind.com/, interact with us, or purchase our products.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

When you contact us, place an enquiry, or make a purchase, we may collect:

• Full name
• Email address
• Phone number
• Delivery address
• ID Proof (only where legally required for verification)
• Payment-related information
• Jewelry preferences, ring sizes, and customization details

b) Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website activity and interactions
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations
• Process and fulfil orders
• Arrange secure hand deliveries
• Verify customer identity where required
• Provide customer support
• Improve our website and customer experience
• Send order updates and promotional communications
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory obligations

3. Product Authenticity & Vendor Relationships

KarbonKind works with licensed jewelry vendors and suppliers across Dubai and Mumbai. Products sold through KarbonKind may include certificates of authenticity provided by the respective vendor or certification authority. Customer order specifications may be shared with trusted vendors solely for the purpose of sourcing, manufacturing, or delivering the requested product.

4. Payment Information

We do not store complete debit/credit card details on our servers. Payments may be processed through secure third-party payment providers. These providers maintain their own privacy and security practices.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Licensed jewelry vendors and fulfilment partners
• Delivery and logistics providers
• Payment processors
• Legal or regulatory authorities when required by law
• Professional advisors or service providers assisting our operations

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, or loss. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage trends
• Enhance user experience
• Support marketing and advertising efforts

You may modify your browser settings to disable cookies, although certain website features may not function properly.

8. Marketing Communications

If you subscribe to our communications, WhatsApp broadcast channel, etc., we may send promotional emails, offers, or updates. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly. To join the WhatsApp broadcast channel, click here.

9. Your Rights

Subject to applicable UAE/India Privacy laws and regulations, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of external websites.

11. Children's Privacy

KarbonKind does not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

KarbonKind
Website: https://karbonkind.com/
Email: info@karbonkind.com
Location: Dubai, United Arab Emirates and Mumbai, India